Terms and Conditions
Terms and Conditions
1. General Information
This website is operated by Coffee Community, with its registered office at Str. Păpădiei 8, Turda, Cluj county, CUI 51250915, registered with the Trade Register under no. J2025008360000. For any questions, you can contact us at hello@coffeecommunity.ro
2. Available Products
We sell specialty coffee beans from international roasteries. All products are packaged according to food safety standards and contain information about expiration dates and storage conditions.
3. Placing Orders
Orders can be placed online through our website. After confirming the order, you will receive an email with delivery details. We reserve the right to refuse suspicious or incomplete orders.
4. Payment Methods
We accept the following payment methods:
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Bank card (Visa, Mastercard)
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Cash on delivery
5. Delivery
We deliver products by express courier, with shipping costs displayed before order completion. The estimated delivery time is 24-48h from placing the order (working days).
6. Return Policy
According to current legislation (OUG 34/2014, Art. 16 lit. e), sealed food products can be returned within 14 days of receiving the package. Unsealed or consumed products cannot be returned for food safety reasons.
For returns:
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Contact us at hello@coffeecommunity.ro before shipping the return.
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Products must be returned in their original, undamaged packaging.
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The cost of return shipping is borne by the customer, except in cases where the product was delivered incorrectly or damaged.
Refunds will be issued within 14 days of receiving the returned product, using the same payment method used for the purchase.
7. Dispute Resolution
If you have an issue with an order, please contact us first. If the dispute is not resolved, you can appeal to:
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National Consumer Protection Authority (ANPC):https://anpc.ro/ce-este-sal/
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European Online Dispute Resolution (ODR) Platform:https://ec.europa.eu/consumers/odr
8. Personal Data Protection (GDPR)
We comply with data protection legislation. Details regarding the processing of personal information can be found in our Privacy Policy.